Privacy Policy

and Data Protection

Intruduction

Browsing the Alsnacks website and registering as a customer in the online store requires understanding and acceptance of this Privacy and Data Protection Policy. Alsnacks maintains a constant concern for the defense of the privacy of personal data and a preventive action with regard to the security of the website and the protection of data for its customers and visitors.

In order to reinforce the guarantees of confidentiality of personal data, new data protection measures were implemented, both in terms of verifying the legitimacy of the use of the processed personal data, and in terms of ensuring compliance with the rights recognized to the holders of such data. In this context, and through the specialization of the customer support channels, Alsnacks intends to promote a clearer and more objective communication of the purposes underlying the processing of personal data and the transparency of its processing operations.

Thus, the information contained in this text intends to transmit, in a clear and unambiguous way, the content of the privacy and protection policy of personal data that will be the object of treatment under the terms provided for in the General Data Protection Regulation in force (hereinafter GDPR) ) and as delimited by the content of the commercial relationship to be established between the data subject and Alsnacks.

Types of personal data collected

In general terms, personal data are collected in three situations directly resulting from Alsnacks' activity:

User registration: creation of the Alsnacks client account and data processing purposes.
For the purpose of creating the client account, a personal area is made available in which the client must enter the necessary data for his identification as a client. The completion of the first purchase will depend on the provision of additional personal data, which are essential for the processing of the order and the respective delivery. Mandatory fields in the forms available for those registration phases are marked with an asterisk (*).

Alsnacks is committed to protecting customer data and it will never be made available to third parties without the owner's knowledge or consent, as legally required. When processing the customer's order, it is possible that certain personal data (such as the address and postal code) are disclosed to third parties for the sole purpose of preventing and detecting fraud and always following the interpellation for that purpose by the competent authorities.

In addition, when making a purchase on the website, you will also be asked for data regarding the delivery address and payment details, in order to guarantee the greatest possible efficiency and the fulfillment of delivery deadlines.

The data provided will be kept for the strictly necessary period, which normally corresponds to the period of existence of the customer account. For this reason, the moment the customer triggers the cancellation of the customer's account, the personal data will be permanently erased, with the exception of the data necessary to comply with legal obligations that will be filed in a specific database for that purpose and for absolutely no time. required. If you wish to place a new order on the website, the customer must proceed with a new initial registration, subject to the terms and conditions in force on the date of the same.

We may also collect other information about the customer's experience on the website for the sole purpose of improving the service to be provided to the customer, which we will do after confirmation of knowledge and, when necessary, after the express consent of the holder of the personal data.

In terms of updating customer data, whenever you want to check the data you provided to Alsnacks, the customer can do so in his personal area. The client must keep the access data to his account secure, since any and all actions or requests made through his account will be his responsibility, provided that the client's identity verification procedures described below are followed. We recommend that the customer does not store his password in the browser, since someone else with access to his computer can access his personal information.

What is the data used for?
Customer data is processed in the context of carrying out actions such as order processing, notification to the customer of any changes made to the website's functionalities, conducting surveys and evaluating interactions for statistical purposes. We may also periodically send you information about products and services, campaigns, promotions and special offers by email. If the customer does not wish to be contacted for these purposes, he can unsubscribe from the newsletter by clicking on the link provided in the newsletter text for that specific purpose.

Customer contact with Alsnacks
Whenever the customer, on his own initiative, contacts Alsnacks in order to obtain information about the products, the purchase process, the order status or to report any situation related to the website, Alsnacks may need to collect data additional personal information for various purposes that will be, in the specific case, specifically communicated, but that can generally fall into the following situations:

-confirm the customer's identity and the reason for contact.

Alsnacks customer contact
As part of the processing of a specific order, the need may arise for Alsnacks to contact the customer to:
i) confirmation or rectification of any of the personal data necessary to complete the delivery process (for example, delivery address). In such cases, contact will be made to the mobile phone number on the customer data.